Play Smart – Responsible Gaming at PokerKing
Age verification and who can play at PokerKing
Only users aged 18 or older are allowed to access PokerKing services. During registration or at any stage of account activity, the platform may request documents to confirm the user’s age and identity. This process helps ensure compliance with legal requirements when using the PokerKing App.
If there is any doubt regarding a user’s age, the account may be temporarily restricted until verification is completed. Users must provide valid identification documents when requested. Access to account features remains limited until the verification process is finalized.
Tools to control your gaming activity
PokerKing provides built-in tools that allow users to manage their activity through the “Responsible Gaming” section in account settings. These tools are designed to help users regulate access without requiring external services.
Available control options include:
- Temporary restriction of access to games for a selected period;
- Permanent blocking of access to specific sections;
- Independent control over different categories such as casino, sports betting, or other features.
These settings can be adjusted at any time, allowing users to define their preferred level of access based on personal limits.
Closing your account and self-exclusion at PokerKing
Users can request full account closure or self-exclusion at PokerKing. This process permanently blocks access to the platform and removes the ability to log in.
Important conditions related to account closure:
- The user is immediately removed from all active tables and tournaments;
- Only the PokerKing account is closed, while accounts on other WPN platforms remain active;
- If no duration is specified, the account is closed permanently;
- Any newly created account after closure will be automatically blocked;
- Requests must be submitted from the email used during registration.
Account closure requests are processed by the support team after verifying account ownership.
Getting help – support and resources
PokerKing support is available to assist users with responsible gaming requests. Players can contact support for help with account restrictions, temporary blocks, or permanent closure.
If additional assistance is required, users can also contact external organizations that specialize in gambling-related issues. These organizations provide guidance and support for individuals who need professional help.
Support channels include:
- Email communication with the support team;
- Assistance with account-related requests;
- Guidance on responsible gaming settings.
FAQ
Can I limit my access to PokerKing without closing my account?
Yes, users can set temporary or permanent restrictions through account settings. These options allow control over access without full account closure. Changes take effect after confirmation.
What happens if my age cannot be verified?
If the platform cannot confirm your age, the account may be restricted. Access will remain limited until valid documents are provided. Verification is required to continue using the service.
Is self-exclusion permanent?
Self-exclusion can be permanent if no duration is specified. Once applied, access to the account is blocked. Creating a new account after exclusion is not allowed.
Can I reopen my account after closing it?
Reopening depends on the type of closure request. Permanent closures cannot be reversed. For temporary restrictions, access may be restored after the selected period ends.
Where can I get help if I need additional support?
Users can contact PokerKing support for assistance. External organizations are also available for professional guidance. These services provide help with managing gaming-related concerns.
